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Rationalizing the IT Support Services Budget for 2009: Three Things Enterprises Should Investigate by Citrix Online - GotoAssist April 01, 2009 - (Free Research) As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. This new IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategize cost reduction during the downturn. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Swiss manufacturer installs out-of-the-box storage area network in less than half an hour by Dell, Inc. March 2009 - (Free Research) The existing storage solution at Eternit (Schweiz) AG, was unable to meet the growing needs of the organization. The company wanted a solution that was scalable, cost efficient and easy to use. Read this case study to find out how Dell was able to assist with these goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Emerging Multicast VPN Applications by Juniper Networks, Inc. November 2008 - (Free Research) This paper provides background information on MVPNs, as well as describes emerging MVPN applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc. March 2009 - (Free Research) Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving IT help desk efficiency with customer-centric remote support by Citrix Online - GotoAssist May 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Virtualization in a Global Business-Computing Environment by Hewlett Packard Company and Intel April 2008 - (Free Research) Intel IT planned, engineered, and has implemented a virtualized business-computing production environment. This multi-year initiative has confirmed virtualization benefits including server consolidation ratios between 10:1 and 16:1, faster deployment, and faster recovery. This white paper explains how they implemented virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Info Support: Responding Faster to Customers by Dell and Microsoft June 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical Steps to Simplifying Oracle Security Patch Management and Maintaining a Healthy Security Posture by Oracle Corporation May 2009 - (Free Research) This Webcast discusses how organizations can maintain the security posture of their Oracle database and effectively manage the critical patch update (CPU) process, and explores the configuration management features of My Oracle Support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Supporting Employees Anytime, Anywhere by Citrix Online - GotoAssist May 2009 - (Free Research) This new Ziff Davis White Paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT organizations to provide secure, effective remote support - anytime and anywhere. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Personalize Your Support Experience with My Oracle Support by Oracle Corporation January 2009 - (Free Research) Personalize your support experience with My Oracle Support--our award-winning Web portal that offers you secure, anytime access to Oracle expertise. (DATA SHEET) VIEW ABSTRACT | GO TO

Pella Discusses My Oracle Support by Oracle Corporation January 2009 - (Free Research) In this videocast Jim Thomas, Director of IT Operations for Pella Corporation, explains how My Oracle Support has helped them push boundaries and take Pella from a prefix support to a predictive health-check environment. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution Manager by Oracle Corporation December 2008 - (Free Research) This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Policy Reference Guide: Blackberry Enterprise Server by BlackBerry December 2008 - (Free Research) Devices that are running the BlackBerry Application Suite can use all the IT policy rules that are associated with the supported features of the BlackBerry Application Suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc. October 2008 - (Free Research) Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. (WHITE PAPER) GO TO WHITE PAPER

Leapfrog Services by CA September 2008 - (Free Research) Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support. (WHITE PAPER) GO TO WHITE PAPER

How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Going Beyond Certification by Compellent January 2009 - (Free Research) Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization. (DATA SHEET) VIEW ABSTRACT | GO TO

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