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Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company
June 2008 - (Free Research) This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Astea Alliance Application Extensions by Astea International Inc.
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Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
ROC Rhapsody™ by ROC Software
ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management.
ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
ESG: A Phased Approach to Network Access Control (NAC) by Symantec Corporation.
July 2008 - (Free Research) Learn how Symantec Network Access Control can provide the secret to NAC success by offering a practical, phased implementation approach and by aligning NAC with business requirements.
Solving IT Hardware Issues: Part 2 - Data Center Energy Efficiency by Intel Corporation.
June 2008 - (Free Research) Watch this video with expert Jonathan Eunice, founder and principal IT advisor, at lluminata Inc. to learn about data center efficiency and long term approaches to implementation including processes and components.
The Service Catalogue and the CMDB by newScale
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April 2008 - (Free Research) Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Mobile deployment implementation considerations by Nokia.
August 2008 - (Free Research) This podcast will assist you in choosing which devices are right for your enterprise and the imperative steps that follow in order to have a smooth mobile deployment.
Enterprise Grade "No Compromise" Backup/Recovery by DataDirect Networks.
February 2008 - (Free Research) Service levels and response time requirements are becoming increasingly stringent, forcing storage managers to research new technologies. VTLs can deliver easy-to-use backup and restore solutions.
Managing Virtualization by Avocent.
August 2008 - (Free Research) View this webcast to get answers to these questions and learn strategies for dealing with many other implementation management challenges.
Managing Virtual Machine Sprawl: Best Practices by Computer Associates (CA)
July 2008 - (Free Research) For organizations moving into the area of virtualization, the management of virtual machine (VM) sprawl is a common issue. Download this white paper to learn about the best practices for managing this problem as well as CA Workload Automation solut…
SAP Business by Design by SoftBrands, Inc.
April 2008 - (Free Research) In this podcast Mark Palony along with Ralf Menhert-Meland discuss mid size markets, SAP Business One and their micro vertical initiative and how partners are playing a role in that micro vertical success.
SAP Products: SAP's Business By Design by SoftBrands, Inc.
April 2008 - (Free Research) In this podcast Mark Palony along with Diane Palmquist, VP of SAP Products for SoftBrands discusses not only about Business ByDesign specifically but also about software as a service in general.
Taking the Guesswork out of ITIL by Netuitive, Inc.
May 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
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