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Best Practices for Home Agents by Avaya, Inc
June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Desktop Delivery: Making Desktop Virtualization Work by Citrix
August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.
Password Management Survey by Siber Systems
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
Securing Unified Communications by Cisco Systems, Inc
March 2008 - (Free Research) Discover how infrastructure, call management, applications and endpoints can work together to defend your voice and data traffic.
Case Study: Ennis Knupp + Associates by ABS Associates Inc.
August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
Numara® FootPrints 8: Service Management that Serves the Business by Numara Software
March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
The Many Faces of Single Sign On by Quest Software, Inc
May 2008 - (Free Research) Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.
Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc.
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August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry
Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC
July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…
An Overview of Application Virtualization by CreekPointe
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December 2007 - (Free Research) Virtualized applications eliminate nearly all of the complexities and support issues associated with delivering and accessing traditional applications for both fat and thin-client deployments. This paper discusses the benefits realized through application virtualization and dynamic solutions for helping you achieve application virtualization.
Thinstall: Virtual Operating System (VOS) by CreekPointe
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Thinstall is an Application Virtualization Platform that enables complex software to be delivered as self-contained EXE files which can run instantly with zero installation from any data source. The core of Thinstall VS is the Virtual Operating System, a small light-weight component which is embedded with each “Thinstalled” application.
Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex
August 2008 - (Free Research) Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.
Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
September 2008 - (Free Research) The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.
How Should an Enterprise Move towards Unified Communications? by Avaya, Inc
July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
ExtraView Enterprise by Extraview Corporation.
ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.
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